Refund Policy
Refund Policy for Digital Products
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Effective Date: January 28, 2025
At Perimetrfilms we take pride in providing high-quality digital products such as videos, films, and other media. However, we understand that situations may arise where a refund is requested. This Refund Policy is designed to comply with the relevant provisions of UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which govern the sale of digital products.
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By purchasing digital products from our Website, you agree to the terms outlined in this Refund Policy.
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1. Digital Products and the Right to Cancel
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Under UK law, when you purchase digital products, you generally have a 14-day period during which you may cancel the contract and receive a full refund, provided that the product has not been downloaded or accessed. This 14-day cancellation period begins the day after you purchase the digital product.
However, by purchasing and downloading or streaming a digital product from our Website, you acknowledge and agree that you waive your right to a refund once the product has been made available for download or streaming. This means that, once you begin downloading or streaming the product, the right to cancel no longer applies.
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2. Exceptions to the Right to Cancel
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You do not have a right to cancel the purchase of digital products if:
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You have already accessed, downloaded, or streamed the digital product.
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The digital product is bespoke, personalized, or tailored specifically to your requirements.
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You are requesting a refund after the 14-day cancellation period has passed, and the product has already been accessed or downloaded.
3. Faulty or Defective Products
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If you believe the digital product you purchased is faulty, defective, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. In such cases, you may be eligible for:
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A repair or replacement of the product; or
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A full refund if the product cannot be repaired or replaced.
To request a refund for a faulty product, please contact us within 30 days of the purchase, and we will assess the situation. If the product is deemed faulty, we will provide a refund in full, including any delivery charges where applicable.
4. Requesting a Refund
To request a refund, please contact us at [Your Email Address] with the following information:
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Your order number or proof of purchase
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A description of the issue with the product (if applicable)
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Whether you have accessed, downloaded, or streamed the product
We will respond to your refund request as quickly as possible and inform you of the next steps. If the refund is approved, the amount will be credited to the payment method used at the time of purchase.
5. Refund Processing
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If a refund is issued, it will be processed as soon as possible, and in most cases, within 14 days of the approval of the refund request. Please note that the exact time it takes for the funds to appear in your account may vary depending on your payment provider.
6. Contact Us
If you have any questions or need assistance with a refund, please feel free to contact us:
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